# Privacy Policy for Family Mart

**Effective Date:** July 18, 2026

Welcome to **Family Mart**. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Family Mart mobile application and related services.

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# 1. Information We Collect

When you use Family Mart, we may collect the following information:

### Personal Information

* Full Name
* Mobile Number
* Email Address (if provided)
* Profile Photo (optional)

### Delivery Information

* Delivery Address
* House/Flat Number
* Landmark
* City
* State
* PIN Code

### Location Information

With your permission, we collect your device's location to:

* Detect your current delivery location.
* Help you save addresses accurately.
* Improve delivery services.

We only access your location after your permission.

### Order Information

* Purchased products
* Order history
* Payment method
* Delivery status

### Wallet Information

* Wallet balance
* Wallet transactions
* Cashback history

### Device Information

We may collect:

* Device model
* Operating system
* App version
* Device identifiers
* Crash logs
* Diagnostic information

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# 2. How We Use Your Information

We use your information to:

* Create and manage your account.
* Deliver your orders.
* Process payments securely.
* Manage your wallet balance.
* Provide cashback and promotional offers.
* Improve app performance.
* Send order updates and notifications.
* Respond to customer support requests.
* Prevent fraud and unauthorized access.

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# 3. Payment Information

Family Mart uses trusted third-party payment gateways such as **Razorpay** to process online payments.

We **do not store** your debit card, credit card, UPI PIN, CVV, or banking credentials on our servers.

All payment information is securely processed by our payment partners.

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# 4. Location Permissions

We request access to your device's location only to:

* Detect your delivery location.
* Auto-fill your delivery address.
* Improve delivery accuracy.

You may disable location access anytime from your device settings.

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# 5. Notifications

We may send notifications regarding:

* Order confirmation
* Order status updates
* Delivery updates
* Offers and promotions
* Important announcements

You can disable notifications through your device settings.

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# 6. Data Sharing

We do **not sell** your personal information.

Your information may be shared only with:

* Delivery partners
* Payment gateway providers
* Customer support services
* Government authorities when legally required

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# 7. Data Security

We use industry-standard security measures to protect your information, including:

* Secure authentication
* Encrypted communication (HTTPS/SSL)
* Protected databases
* Secure payment processing
* Access controls

Although we strive to protect your data, no method of electronic storage or transmission is 100% secure.

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# 8. Account Management

You may:

* Update your profile information.
* Edit delivery addresses.
* Change your default address.
* Manage your wallet.
* View your order history.
* Contact support regarding your account.

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# 9. Children's Privacy

Family Mart is not intended for children under 13 years of age.

We do not knowingly collect personal information from children.

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# 10. Third-Party Services

Our app may use trusted third-party services including:

* Razorpay (Payments)
* Firebase (Authentication, Notifications, Analytics)
* Google Play Services
* Apple Services (iOS)

These services have their own privacy policies.

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# 11. Data Retention

We retain your information only as long as necessary to:

* Provide our services.
* Comply with legal obligations.
* Resolve disputes.
* Maintain business records.

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# 12. Your Rights

Depending on applicable laws, you may request to:

* Access your personal information.
* Correct inaccurate information.
* Delete your account.
* Request deletion of your personal data (subject to legal requirements).

To make a request, contact us using the details below.

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# 13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted within the app and on our website. Continued use of Family Mart after updates constitutes acceptance of the revised Privacy Policy.

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# 14. Contact Us

**Family Mart**

**Email:** [support@familymart.in](mailto:support@familymart.in)

**Website:** [https://familymart.in](https://familymart.in)

**Support Hours:** Monday – Saturday, 9:00 AM – 6:00 PM (IST)

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## Consent

By downloading, installing, or using the Family Mart application, you acknowledge that you have read, understood, and agree to this Privacy Policy.